It's correct that moving company complaints are increasing. In the state of Florida alone, consumers filed 396 complaints in only one year, in 2010. Within 2 years, the quantity of complaints rose to 450 and then to 490 this past year, in 2012. More people throughout the United States are going to realize that they can fall victim to a scam moving company extremely easy. Before figuring out how to file a complaint, it is very important to discover the most common moving company complaints.
First and foremost, the most common complaint about moving companies is overcharging. Usually, an estimate is given to the customer on the phone, and the next thing the customer knows would be that the moving company charges him $10 or $20 more, as a result of the extra services rendered. Moreover, there's a serious debate in many cases about what the owner wants to move and what the company thinks it is advisable to be moved. To prevent these complaints, always work with licensed movers.
Another common complaint would be that the moving company was a scammer, and ran away with the money. This can be extremely dangerous, particularly in states like Florida and California where many companies from Central America render their services. To be protected, be sure that the company you're working together with is registered with the American Moving and Storage Association (AMSA). Follow up by requesting for referrals from your close relatives and friends, and attempt to find the best moving companies out there.
It is also very important to discover how to file a complaint, in case you have fallen victim to one of these ghost companies. The first government agency you have to contact is the Federal Motor Carrier Safety Administration (FMCSA). It has never been so much easier to file a complaint online, through their enhanced system. Use this website to file your complaint hassle-free: http://www.fmcsa.dot.gov/forms/public/com-com-form.htm.
To learn more about a moving company, watch this video: